Welcome!

Are you relentlessly trying to improve Customer Experience to ensure business growth?

Do you wish there would be a magic wand (or a fairy godmother?) providing you the energy, time, drive, knowledge, practices, and steps to simultaneously achieve personal happiness, motivate and inspire your team, and drive business results improving customer and employee experience? 

I’m Rosaria, a (little Italian) sunshine of energy, enthusiasm, and passion. I am an HCX Advisor with 20 years of experience in various industries. In all my roles, my focus has been improving the customer experience. As a result, we’ve achieved higher revenue, loyalty, word of mouth, and even lower costs, ultimately driving profits & business growth! Clients found my training and advisory services insightful, actionable, and valuable. Yet, I felt there was something more to the Customer Experience. Something was missing.

The “Happiness Driven Growth” Model has been my answer to fill the gap. I now blend my expertise in CX with the Science of Happiness to inspire and enable professionals to achieve human-centered Happiness Driven Growth.

After having delivered in-person and virtual live training for years, I have decided to create this online academy so that I can share my knowledge and practices with more people - you - and enable you to access this knowledge at your own time and most accessible price. 

Excited to share this learning journey together. See you on the inside.

Smiling regards

Rosaria Cirillo, Customer Experience and Happiness Trainer

Available Products

DRIVEN CX: Online HCX Masterclass

Elevate 6 DRIVEN Competencies and Master 6 Experience Disciplines

A complete e-learning program covering:

- the 6 HCX disciplines (Strategy, Customer Understanding, Experience Design, Innovation and Improvement, Metric, Measurement & ROI, Organizational Adoption & Accountability, Culture) leading companies need to master and orchestrate for sustainable growth

- the 6 DRIVEN Competencies (Define, Research, Ideate, Innovate, Improve, Validate, Execute,  Empower, Enable and Nurture) CX and EX Professionals need to acquire and develop to lead the change

Wow Now - FREE Vault

In this FREE VAULT, you find downloadables & tools to support you on your HCX journey to create more Human-Centered and Happiness-Contributing Experiences for yourself and everyone you interact with or design experiences for.

Just click "sign up" to gain access

Wow Now - Scrigno GRATUITO

In questo scrigno gratuito, trovate scaricabili e risorse gratuite per aiutare il vostro HCX viaggio per perseguire una Happiness Driven Growth e per creare più esperienze che siano Human-Centric, Heart-Centered e Happiness-Contributing per voi stessi e per ogni persona con cui interagite o per cui disegnate un'esperienza.

Clicca "sign up"per ottenere accesso.

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